Service User Privacy Notice


At Nation Care Agency Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and in accordance with UK data protection legislation.

We collect and use personal information to provide safe, effective and person-centred care and support. This may include your contact details, health and care information, care plans, medication records, risk assessments and records of the care we provide. We also use secure electronic call monitoring systems to record care visits and help ensure the quality, safety and continuity of our services.

Your information is only used for legitimate care, legal and regulatory purposes. Where appropriate, we may share relevant information with healthcare professionals, local authorities, commissioners, the Care Quality Commission (CQC) and other organisations involved in your care or where required by law. We never sell your personal information or use it for marketing purposes.

We take appropriate technical and organisational measures to keep your information secure and confidential, and we respect your rights under the UK General Data Protection Regulation (UK GDPR), including your rights to access, correct or request restrictions on the use of your personal information.

For more detailed information about how we collect, use, store, share and protect your personal information, and to learn more about your data protection rights, please download our full Privacy Notice below.